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Why Outsourcing Your Call Center Can Improve First-Call Resolution Rates
When customers call your business, they want fast, helpful answers. If they don’t get the help they need right away, they may hang up unhappy—or worse, take their business elsewhere. That’s why first-call resolution (FCR) is so important. It means solving a customer’s problem during the very first call. One of the best ways to
June 25, 2025